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    Questions/Comments

    The best place to find information about our products is on the individual product pages here on our website. Simply click the magnifying glass at the top right of the navigation bar and type the name of the product you have a question about. You may also find the answer to your question on our FAQ page. If you have already done this and cannot find the answer to your question, please fill out the form below and we will respond as quickly as possible. You may also contact our customer service team at 1-800-255-6061.

    This Limited Lifetime Warranty only applies to the following items:

    View Limited Lifetime Warranty Item List

    TRUE Tools Products Limited Lifetime Warranty

    Coverage: TRUE warrants that all of its products ("Products"), will be free from defects in materials and workmanship for the lifetime of the Product. This limited lifetime warranty (the “Warranty”) is made only to the original purchaser and is not transferable.

    Warranty Period: The Warranty shall be in effect from the date of purchase for as long as the original purchaser continuously owns the Product.

    Exclusions: The following are excluded from the Warranty to the maximum extent not prohibited by law:

    1. Normal Wear and Tear: Damage to the Products due to normal wear and tear, such as scratches, dents, and fading.
    2. Misuse and Abuse: Damage to the Products resulting from misuse, abuse, accidents, or unauthorized modifications or repairs, including not following use instructions.
    3. Batteries and Accessories: Batteries, bulbs, charging accessories, or any other accessories of or for the Products, whether or not included with the original Products. For clarification, problems related to the batteries for the Products, such as leakage, corrosion, or failure, are also not covered.
    4. Cosmetic Damage: Scratches, dents, and cosmetic blemishes (even if not caused due to wear and tear) that do not affect the core functionality of the Product.
    5. Accessory and Peripheral Damage: Condition of or issues with non-integral components of the Products, including but not limited to: carrying cases, straps, clips, and chargers.
    6. Counterfeit or Non-TRUE Products: Products that were not manufactured by TRUE, that are counterfeit, or that were purchased from unauthorized dealers (i.e., sellers with no official rights to sell or distribute TRUE Products)
    7. Product Loss: Loss or theft of the Products.
    8. Environmental Damage: Damage to the Products caused by exposure to abnormal extreme temperatures, chemicals or other corrosive environments, or natural disasters.
    9. Improper Maintenance: Damage to the Products or malfunctioning resulting from failure to maintain or store the Product as specified in the user manual.
    10. Unauthorized Return: Products that are returned without first contacting TRUE or that are not returned using the method specified by TRUE.
    11. Damage During Return: Damage to the Products during return to TRUE.

    Warranty Claim Process:

    1. Proof of Purchase: The original purchaser must provide proof of purchase to make a warranty claim. It is highly recommended to register the product here upon purchase to help expedite any future warranty claims.
    2. Authorized Return: Products must be returned to TRUE, with shipping prepaid and insured by the purchaser.
    3. Evaluation: TRUE will inspect the Product to determine if the warranty applies.
    4. Replacement: If a defect is found, TRUE will replace the Product at its discretion. The Replacement Product will either be the same item or the closest similar item if the warrantied Product has been discontinued. Should TRUE discontinue an entire category of Products, encompassing the category of a warrantied item, TRUE will not be obligated to provide a replacement for such item. If a Product sent to TRUE in connection with a warranty claim does not meet the defined limited lifetime warranty conditions, TRUE is not liable for the costs of return to the purchaser. Purchasers will be notified and provided with options should their claim fall outside of warranty coverage.

    Limitation of Liability: TRUE'S LIABILITY UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE PRODUCT. TRUE SHALL NOT BE LIABLE UNDER ANY THEORY OF LAW FOR ANY LOSS OF PROFITS, OR ANY OTHER LOSS OR DAMAGE SUFFERED BY THE CUSTOMER OR A THIRD PARTY, REGARDLESS OF WHETHER SUCH DAMAGE IS DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE OR ARISING FROM THE CUSTOMER’S USE OF THE PRODUCTS. SOME STATES LIMIT OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

    Legal Rights: The Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or by country. If any term of the Warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This Warranty is governed by and construed under the laws of your state of residence.

    International Coverage: The Warranty applies only to Products purchased in the United States of America and held by the original purchaser in the United States of America at the time of the warranty claim. For any international warranty claims that may be applicable, please contact your local TRUE distributor.

    Contact Information: For more information or to initiate a warranty claim, please click here or contact TRUE Customer Service at 1-800-255-6061.

    Disclaimer of Other Warranties: THIS LIMITED LIFETIME WARRANTY IS THE EXCLUSIVE WARRANTY PROVIDED BY TRUE AND SUPERSEDES ANY OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW. IF ANY IMPLIED WARRANTIES ARE REQUIRED BY LOCAL LAW, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION SPECIFIED BY LOCAL LAW.

    Headings: The headings in this Warranty are for convenience of reference only. They are not to affect the interpretation of this Warranty.

    Warranty Claim

    To file a warranty claim, under our quality guarantee, please complete the form below and your claim will be reviewed by our customer service team. We ask that you include a telephone number and email address in the event that we need to contact you for more information. You will also receive updates on your claim via email. Thank you.

    Care & Maintenance

    Warning: Failure to maintain your knife, or misuse, can cause injury or even death. Proper maintenance and care are necessary to avoid damage to your knife and to maintain your warranty.

    • Clean after each use with mild soap and water, dry thoroughly, and apply a small amount of lubricant.
    • Inspect regularly and ensure the lock engages securely and the blade stays firm under pressure.
    • Check and tighten screws as needed; use medium thread-locker if they loosen frequently.

    Limited Lifetime Warranty

    Knife Safety and Usage Guidance

    Proper care and maintenance are an important part of keeping your TRUE knives working as hard as you do.

    Cleaning

    We recommend cleaning your knife after every use with water and a mild soap. Avoid harsh soaps and abrasives to preserve the blade coatings and ensure the knife is rinsed and dried thoroughly and that no water is trapped in the moving parts. Once it’s completely dry, a small amount of stable oil or lubricant can be used to keep the knife working as intended. After lubricating, move the knife open and closed several times to help spread the lubricant evenly.

    Maintenance

    It is important to regularly inspect your knife and before each use to ensure that everything is working properly and that there is minimal wear and tear.

    Always ensure your fingers are safely away from the blade edge while performing any tests. Open the blade slowly and pay specific attention to the locking system and pivot points. The lock arm should engage swiftly and consistently every time the knife is opened. Also open the blade normally and ensure that the lock arm engages the same as when it was opened slowly.

    Once the blade is open, grab both the back of the blade and the handle—keeping your fingers away from the blade edge—and apply downward pressure on the blade. The blade should not move while the lock is engaged. If there is any movement, or if the lock arm does not fully engage, do not use the knife.

    If there is any excessive grinding, or a gritty feel or sound in any of the knife’s moving parts, it may need cleaning and lubricating. After lubricating, move the knife open and closed several times to help spread the lubricant evenly.

    Over time, vibrations and movement from using the knife can cause the screws to loosen. It is important to check and tighten the screws regularly to ensure they do not fall out and get lost. If the screws are consistently loosening, remove the screw and apply a small amount of medium strength thread-locker; this will keep the screws in place but allow you to remove them with tools if necessary.

    Warranty Registration

    Thank you for your purchase! Our products are guaranteed against all defects in workmanship and materials for the original owner for one year from the date of purchase. More details about our quality guarantee can be found on the product packaging or in the product manual. Complete the registration form below to save a record of your purchase, in the event that the product malfunctions during the guarantee period.

    Care & Maintenance

    Warning: Failure to maintain your knife, or misuse, can cause injury or even death. Proper maintenance and care are necessary to avoid damage to your knife and to maintain your warranty.

    • Clean after each use with mild soap and water, dry thoroughly, and apply a small amount of lubricant.
    • Inspect regularly and ensure the lock engages securely and the blade stays firm under pressure.
    • Check and tighten screws as needed; use medium thread-locker if they loosen frequently.

    Limited Lifetime Warranty

    Return

    1) Orders may be returned for any reason within 14 days of receiving the order for myACG customers, 21 days for myACG+ customers, and 28 days for myACG+ VIP customers. Items must be in original packaging and undamaged with all accessories intact and included. The customer is responsible for the cost of shipping the order back to ACG.

    2) If you received your order and the items were damaged upon receipt, you must notify ACG within 3 business days of the delivery date listed on the tracking number to receive a replacement or a full refund. This rule applies even to orders that were placed as gifts. We recommend all customers inspect each items packaging for any visible damage before giving away to friends or family. Any returns outside of the 3 day period with visible damage to the packaging or products will be rejected.